📞Follow-up callingVoice
MCMargaret C.Post-op check-in · connected00:24
AI How are you feeling after Tuesday’s extraction?
Margaret Much better — let’s book the follow-up.
Five phone lines, texting, reminders, reviews, payments and fax on a single living record. The phone rings and Call Pop puts the chart on screen; a missed call becomes a text; the balance gets paid from the thread. One place, not six apps.
Open any one to see how it works. Everything the front desk touches — phones, texts, outreach, payments and documents — on a single record.
An AI receptionist on the first ring, day or night — and one that proactively calls the patients you’d never get around to.
See the AI ReceptionistA phone system, a texting app, an email tool and a fax machine — that’s four places for one patient’s story to go missing. DocsDocs braids every channel a patient touches into a single chronological thread on their record, shared by the desk, the chart and billing.
See the unified inboxMaya called about her crown seat — the desk was on the other line.
“Sorry we missed you, Maya — want to grab a time for that crown seat?”
“Yes please! Thursday afternoon works.”
“…and could you move Daniel’s cleaning to the same day?” — filed to the household.
Referral from Dr. Okafor — attached to Maya’s chart. No cover-sheet safari.
Thursday 3:40 PM with Dr. Patel — Maya and Daniel, back-to-back. Confirmed by text.
Caller-ID pops the chart the instant the phone rings. Then a live copilot surfaces balance, benefits and recall — with the reason behind every suggestion — while you're still talking.
See the in-call copilotCalls are recorded with consent, disclosed to the caller at the start of every call.
Every morning, DocsDocs finds who’s overdue for recall, who quietly lapsed, and whose treatment plan stalled — then reaches out on its own. Each campaign climbs from a text to a mailed postcard until it lands, and stops the second the patient replies.
See outreach in fullAfter a visit, a missed call, or a stalled treatment plan, DocsDocs follows up both ways — an AI voice call and a personal text — books the next visit, and stops the second the patient responds. Your front desk can take over any call or thread with full context.
Referrals, lab reports, EOBs — dentistry still arrives by fax. So every inbound page is read on the spot: OCR’d, summarised, and filed to the right chart. The machine in the corner becomes a triaged inbox.
See the fax inboxDocument type, a one-line gist, clinical findings, requested actions — pulled from each fax the moment it lands. You read four lines, not four pages.
Matched to the patient automatically above a confidence threshold. Anything uncertain waits in a queue for a one-tap human pick — never a wrong chart.
Crisp e-faxes and crooked, third-generation photocopies alike — a scanned-page fallback keeps the reading honest when the pixels aren’t.
Send outbound straight from the chart and watch delivery confirm itself. No cover sheets, no standing by the machine.
Vendor-agnostic by design — keep your fax number, retire the pile.
Call volume, missed-call recovery, patient sentiment — and the unbooked treatment hiding in real conversations. Pulled from every call your practice takes, then turned into a follow-up, not a spreadsheet.
See call intelligence“Hi Maria — Dr. Shah mentioned a crown for your lower molar on today’s call. Want me to hold Thursday at 2:10?”
Review & sendThe board is the receipt. The follow-up is the point.
The phone, the texting, the reviews, the payments — how the communications suite actually works, in plain terms.
No. DocsDocs Communications is month-to-month with no multi-year lock-in and no early-termination penalty. Migration off your old phone and messaging setup is free — you stay because it works, not because a contract traps you.
Yes. We port your current numbers over — main line, hunt group, fax number — and run the old and new lines in parallel until the port completes, so you never lose a minute of coverage or miss a patient call during the switch.
Every ring surfaces the caller's chart with Call Pop, so whoever picks up already knows who it is. Anything you miss triggers an automatic text back to the patient — "sorry we missed you, how can we help?" — so a missed call becomes a booked appointment instead of a lost one.
Reminders send automatically by text and email on the schedule you set. Patients confirm, cancel or ask to reschedule by replying — no app, no login — and the answer writes straight back to the appointment book, so the front desk isn't re-keying confirmations by hand.
Yes. Text-to-pay sends a secure, single-use payment link a patient taps and pays from their phone, and card-on-file lets you collect balances and copays without chasing statements. Payments post to the patient ledger automatically.
After a visit, DocsDocs sends the patient a review request at the moment they're happiest — right after they walk out — and routes them to your Google or Facebook listing. More five-star reviews, without anyone at the desk remembering to ask.
No closet server and no proprietary handsets required. Communications runs in the browser on the computers, tablets and phones you already have, and works with standard VoIP desk phones if you prefer a handset. Add a line, a chair or a location without racking anything new.
Yes. Everything runs under a signed BAA on HIPAA-aligned infrastructure, encrypted in transit and at rest, with access logging. Outbound messaging follows TCPA consent rules, and PHI never leaves the record it belongs to.
Still have a question? Talk to a real person →
A 20-minute demo on your own workflow — the missed calls, the recall list, the fax pile. Watch it disappear.