One message per household
Four Alvarezes overdue means one text to the family, not four buzzes in the same kitchen. Slips are deduped across every campaign, so a birthday greeting never lands on top of a recall nudge.
Campaigns · Recall · The dispatch desk
The schedule fills itself. Overdue recall, lapsed patients, stalled treatment plans, birthdays. DocsDocs works them like a mailroom. Each patient gets a dispatch slip. Touches go out on the cheapest channel first and escalate until the patient replies. The moment they do, everything still on the belt stands down.
Recall pays the bills. The best offices reappoint 85–95% of hygiene patients before they reach the parking lot. The dispatch desk exists for everyone else.
The cadence
Cheapest channel first, then up. A text costs pennies; a certified letter is the last resort. A reply on any channel halts every later step, so nobody who already answered gets a postcard about it.
Mailed rungs are real mail. Patients who never open a text or an inbox still get reached: a printed postcard, and for the few who need it, a certified letter. Nothing on the belt fires once the conversation has started.
Escalation is per-patient, not per-blast. Every household climbs its own ladder at its own pace. There is no “send to all” button anywhere in this product.
What sets it in motion
Nobody exports a list or runs a Tuesday-morning mail-merge. The desk watches the chart and opens a slip the day a patient crosses a line.
Four Alvarezes overdue means one text to the family, not four buzzes in the same kitchen. Slips are deduped across every campaign, so a birthday greeting never lands on top of a recall nudge.
Every touch carries its reasoning. When a patient calls and asks about the voicemail, the front desk can see which trigger fired and what would have come next, pinned right to the message itself.
How it works
Daily jobs sweep the book for anyone who is overdue, has lapsed, or left with a treatment plan that never got scheduled. Each household gets a dispatch slip.
Text first, then voicemail, email, a printed postcard, certified mail last. Each rung waits its turn, and the whole ladder stands down the moment the patient replies.
Replies route straight into booking. The ADA benchmarks a healthy no-show rate at 5% or less. Fill the book from answers, not blasts, and you stay under it.
A dispatch desk, staffed by software
Bring us the schedule you have. We’ll show you the cadence running against it: who gets a slip today, and which channel reaches them first.
The stuff practices actually ask before they switch. Straight answers, no spin.
Most practices are fully live in 2–4 weeks. A DocsDocs specialist runs the whole move on-site with you. We read your old system at the source and rebuild it in the cloud, then reconcile every record before go-live. No dark weekend, no re-keying.
Yes. Everything runs on HIPAA-aligned AWS under a signed BAA. Encrypted in transit and at rest, every access logged, backed up across regions around the clock. Safer than a server humming in the supply closet.
It happens less often than you'd think, and a simple LTE/5G failover keeps you online through most outages. Honestly, your internet connection is more dependable than a single on-site server that can die with no warning.
No. DocsDocs runs in the browser on the computers you already have, Mac or PC, plus tablets and phones. There's no server to rack and no closet box to patch. Adding a location or a new provider doesn't mean buying equipment.
Book a 20-minute demo on your real workflow, or send us a note and a real person on our team gets back to you, usually within one business day. Migration is free.