/* ============================================================
   ai-receptionist.css — "THE AI RECEPTION FLOOR"
   /solutions/communications/ai-receptionist

   A bright, premium sand-blue reception floor at 11:52 PM.
   Incoming calls queue on the left, the AI presence in the middle
   answers each on the first ring, and a live call ticket on the
   right checks off what the AI verified — disclosure, identity,
   copay — before the outcome lands on the floor board. Below the
   fold: a full typed AI↔patient transcript, the inbound/outbound
   split, the honesty contract, the close.

   Everything is namespaced under .cxp-reception. The resting
   (no-JS) markup is a COMPLETE composed scene: one call live, the
   ticket fully checked, outcomes landed, the board counted. JS
   only layers ringing, answering, typing and ticking on top.

   Tokens inherited from styles.css (--indigo, --ink, --line,
   --font, radii, shadows). Accent = sand-blue #5a82c2 layered
   under the house indigo. Light + indigo + sand-blue only —
   no teal, no dark navy, no rainbow.
   ============================================================ */

.cxp-reception {
  --rcp-sand: #5a82c2;
  --rcp-sand-deep: #3d63a4;
  --rcp-sand-lite: #8aa6dd;
  --rcp-wash: color-mix(in srgb, #5a82c2 8%, #fff);
  --rcp-wash-2: color-mix(in srgb, #5a82c2 14%, #fff);
  --rcp-paper: #fbfcff;
  --rcp-hair: #e9ebf4;
  --rcp-hair-2: #dfe3ef;
  --rcp-dim: #4a5066;
  --rcp-faint: #7a8096;
  font-family: var(--font);
  color: var(--ink);
  position: relative;
  isolation: isolate;
  overflow-x: clip;
}

.cxp-reception ::selection {
  background: rgba(90, 130, 194, 0.22);
  color: #0b1020;
}

/* shared kicker used by mid-page sections */
.cxp-reception .rcp-kicker {
  display: inline-block;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--rcp-sand-deep);
  margin-bottom: 14px;
}

/* ============================================================
   1 · HERO — the reception floor
   ============================================================ */

.cxp-reception .rcp-hero {
  position: relative;
  padding: clamp(128px, 16vh, 176px) 0 clamp(76px, 9vw, 120px);
  background:
    radial-gradient(90% 60% at 50% -8%, #eef2fb 0%, transparent 60%),
    radial-gradient(64% 44% at 22% 18%, rgba(90, 130, 194, 0.09) 0%, transparent 62%),
    radial-gradient(70% 46% at 80% 30%, rgba(59, 79, 224, 0.06) 0%, transparent 65%),
    linear-gradient(180deg, #ffffff 0%, #f7f9fe 55%, #eef2fb 100%);
}

/* --- the airy backdrop -------------------------------------- */
.cxp-reception .rcp-air {
  position: absolute;
  inset: 0;
  overflow: hidden;
  pointer-events: none;
}

.cxp-reception .rcp-halo {
  position: absolute;
  left: 50%;
  top: 26%;
  width: min(1180px, 130vw);
  height: 640px;
  transform: translateX(-50%);
  background:
    radial-gradient(46% 42% at 50% 52%, rgba(90, 130, 194, 0.16) 0%, transparent 66%),
    radial-gradient(66% 58% at 50% 58%, rgba(59, 79, 224, 0.1) 0%, transparent 72%);
  filter: blur(8px);
  animation: rcpBreathe 5.2941s ease-in-out infinite alternate;
}

@keyframes rcpBreathe {
  from { opacity: 0.72; transform: translateX(-50%) scale(0.985); }
  to { opacity: 1; transform: translateX(-50%) scale(1.03); }
}

/* faint dotted "lobby floor" instead of a wire grid */
.cxp-reception .rcp-mesh {
  position: absolute;
  inset: 0 0 24% 0;
  background-image: radial-gradient(rgba(90, 130, 194, 0.16) 1px, transparent 1.4px);
  background-size: 34px 34px;
  -webkit-mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.5), transparent 88%);
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.5), transparent 88%);
  animation: rcpShimmer 4.7059s ease-in-out infinite alternate;
}

@keyframes rcpShimmer {
  from { opacity: 0.55; }
  to { opacity: 0.95; }
}

.cxp-reception .rcp-floorline {
  position: absolute;
  left: 50%;
  bottom: 0;
  width: min(1240px, 94vw);
  height: 1px;
  transform: translateX(-50%);
  background: linear-gradient(90deg,
    transparent 0%,
    rgba(90, 130, 194, 0.32) 30%,
    rgba(122, 140, 255, 0.36) 50%,
    rgba(90, 130, 194, 0.32) 70%,
    transparent 100%);
}
.cxp-reception .rcp-floorline::after {
  content: "";
  position: absolute;
  inset: auto 10% -36px 10%;
  height: 36px;
  background: radial-gradient(60% 100% at 50% 0%, rgba(90, 130, 194, 0.12), transparent 75%);
}

/* --- hero copy ---------------------------------------------- */
.cxp-reception .rcp-hero-head {
  position: relative;
  text-align: center;
  max-width: 62rem;
  margin-inline: auto;
}

.cxp-reception .rcp-back {
  display: block;
  width: max-content;
  max-width: 100%;
  margin-inline: auto;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--rcp-faint);
  margin-bottom: 26px;
  transition: color 0.18s;
}
.cxp-reception .rcp-back:hover {
  color: var(--rcp-sand-deep);
}

.cxp-reception .rcp-eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  font-size: 12.5px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-sand-deep);
  padding: 8px 16px;
  border-radius: var(--r-pill);
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 30%, #fff);
  background: color-mix(in srgb, var(--rcp-sand) 7%, #fff);
  box-shadow: 0 10px 26px -18px rgba(61, 99, 164, 0.55);
}
.cxp-reception .rcp-eyebrow i {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--mint);
  box-shadow: 0 0 0 0 rgba(25, 184, 134, 0.5);
  animation: rcpLiveDot 1.2941s ease-out infinite;
}

@keyframes rcpLiveDot {
  0% { box-shadow: 0 0 0 0 rgba(25, 184, 134, 0.45); }
  70% { box-shadow: 0 0 0 9px rgba(25, 184, 134, 0); }
  100% { box-shadow: 0 0 0 0 rgba(25, 184, 134, 0); }
}

.cxp-reception .rcp-h1 {
  margin: 26px auto 0;
  font-size: clamp(2.7rem, 6.2vw, 4.4rem);
  line-height: 1.03;
  letter-spacing: -0.035em;
  font-weight: 600;
  max-width: 17ch;
  text-wrap: balance;
}

.cxp-reception .rcp-grad {
  background: linear-gradient(96deg, var(--rcp-sand-deep) 8%, var(--indigo) 55%, var(--rcp-sand) 96%);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

.cxp-reception .rcp-lead {
  margin: 22px auto 0;
  font-size: clamp(1.05rem, 1.5vw, 1.2rem);
  line-height: 1.66;
  color: var(--ink-70);
  max-width: 66ch;
  text-wrap: pretty;
}

.cxp-reception .rcp-cta-row {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-wrap: wrap;
  gap: 18px;
  margin-top: 34px;
}
.cxp-reception .rcp-cta-row--center {
  justify-content: center;
}

.cxp-reception .rcp-ghostlink {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--rcp-sand-deep);
  transition: color 0.18s;
}
.cxp-reception .rcp-ghostlink:hover {
  color: var(--indigo);
}
.cxp-reception .rcp-ghostlink .arrow {
  transition: transform 0.22s;
}
.cxp-reception .rcp-ghostlink:hover .arrow {
  transform: translateY(2px);
}

/* --- truth chips -------------------------------------------- */
.cxp-reception .rcp-chips {
  display: flex;
  justify-content: center;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 40px;
}

.cxp-reception .rcp-chip {
  display: grid;
  gap: 3px;
  text-align: left;
  padding: 13px 20px 14px;
  border-radius: var(--r-mid);
  background: rgba(255, 255, 255, 0.82);
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 16px 36px -26px rgba(11, 16, 32, 0.4);
  -webkit-backdrop-filter: blur(8px);
  backdrop-filter: blur(8px);
}
.cxp-reception .rcp-chip b {
  font-size: 14.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.cxp-reception .rcp-chip span {
  font-size: 12.5px;
  color: var(--rcp-faint);
}

/* ============================================================
   THE STAGE — queue · orb · ticket
   ============================================================ */

.cxp-reception .rcp-stage {
  position: relative;
  margin-top: clamp(52px, 6vw, 78px);
  display: grid;
  grid-template-columns: minmax(0, 0.92fr) minmax(0, 1.1fr) minmax(0, 0.98fr);
  align-items: stretch;
  gap: clamp(16px, 2.4vw, 30px);
  padding: clamp(18px, 2.6vw, 30px);
  border-radius: var(--r-xl);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.92), rgba(251, 252, 255, 0.85));
  border: 1px solid var(--rcp-hair);
  box-shadow:
    0 40px 90px -48px rgba(35, 55, 110, 0.4),
    0 2px 0 0 #fff inset;
  -webkit-backdrop-filter: blur(10px);
  backdrop-filter: blur(10px);
}
/* a soft counter-top sheen across the stage */
.cxp-reception .rcp-stage::before {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: inherit;
  background:
    radial-gradient(58% 70% at 50% 0%, rgba(90, 130, 194, 0.07), transparent 70%);
  pointer-events: none;
}

.cxp-reception .rcp-panel-tag {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  width: max-content;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-faint);
  margin-bottom: 12px;
}
.cxp-reception .rcp-panel-tag i {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--rcp-sand);
}
.cxp-reception .rcp-panel-tag--ticket i {
  background: var(--mint);
}

/* --- incoming queue ------------------------------------------ */
.cxp-reception .rcp-queue {
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-width: 0;
}

.cxp-reception .rcp-call {
  position: relative;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  border-radius: var(--r-mid);
  background: #fff;
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 10px 24px -20px rgba(11, 16, 32, 0.35);
  transition:
    border-color 0.3s,
    background 0.3s,
    box-shadow 0.3s,
    transform 0.3s,
    opacity 0.3s;
}

.cxp-reception .rcp-call-dot {
  flex: 0 0 auto;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--rcp-hair-2);
  transition: background 0.3s, box-shadow 0.3s;
}

.cxp-reception .rcp-call-meta {
  display: grid;
  gap: 1px;
  min-width: 0;
}
.cxp-reception .rcp-call-meta b {
  font-size: 13.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.cxp-reception .rcp-call-meta i {
  font-style: normal;
  font-size: 11.5px;
  color: var(--rcp-faint);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.cxp-reception .rcp-call-state {
  margin-left: auto;
  flex: 0 0 auto;
  font-size: 10.5px;
  font-weight: 600;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: var(--rcp-faint);
  padding: 4px 9px;
  border-radius: var(--r-pill);
  background: var(--rcp-paper);
  border: 1px solid var(--rcp-hair);
  transition: color 0.3s, background 0.3s, border-color 0.3s;
}

/* ringing — one bright pulse, because it only ever rings once */
.cxp-reception .rcp-call.is-ring {
  border-color: color-mix(in srgb, var(--rcp-sand) 46%, #fff);
  box-shadow: 0 14px 30px -18px rgba(61, 99, 164, 0.5);
  animation: rcpRing 0.6s ease-in-out infinite;
}
.cxp-reception .rcp-call.is-ring .rcp-call-dot {
  background: var(--rcp-sand);
  box-shadow: 0 0 0 0 rgba(90, 130, 194, 0.5);
  animation: rcpDotPing 0.6s ease-out infinite;
}
.cxp-reception .rcp-call.is-ring .rcp-call-state {
  color: var(--rcp-sand-deep);
  background: color-mix(in srgb, var(--rcp-sand) 9%, #fff);
  border-color: color-mix(in srgb, var(--rcp-sand) 26%, #fff);
}

@keyframes rcpRing {
  0%, 100% { transform: translateX(0); }
  20% { transform: translateX(-1.5px); }
  40% { transform: translateX(1.5px); }
  60% { transform: translateX(-1px); }
  80% { transform: translateX(1px); }
}

@keyframes rcpDotPing {
  0% { box-shadow: 0 0 0 0 rgba(90, 130, 194, 0.45); }
  80% { box-shadow: 0 0 0 8px rgba(90, 130, 194, 0); }
  100% { box-shadow: 0 0 0 0 rgba(90, 130, 194, 0); }
}

/* on the line with the AI */
.cxp-reception .rcp-call.is-live {
  border-color: color-mix(in srgb, var(--rcp-sand) 40%, #fff);
  background: linear-gradient(120deg, color-mix(in srgb, var(--rcp-sand) 8%, #fff), #fff 70%);
  box-shadow: 0 18px 36px -20px rgba(61, 99, 164, 0.5);
  transform: translateX(4px);
}
.cxp-reception .rcp-call.is-live .rcp-call-dot {
  background: var(--mint);
  box-shadow: 0 0 0 4px rgba(25, 184, 134, 0.14);
}
.cxp-reception .rcp-call.is-live .rcp-call-state {
  color: #0e7d5c;
  background: rgba(25, 184, 134, 0.09);
  border-color: rgba(25, 184, 134, 0.28);
}

/* wrapped up */
.cxp-reception .rcp-call.is-done {
  opacity: 0.62;
}
.cxp-reception .rcp-call.is-done .rcp-call-dot {
  background: var(--rcp-sand-lite);
}

/* --- the receptionist (centre) -------------------------------- */
.cxp-reception .rcp-desk {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  gap: 6px;
  padding: 14px 8px;
  min-width: 0;
}

.cxp-reception .rcp-orb {
  position: relative;
  width: clamp(148px, 15vw, 188px);
  aspect-ratio: 1;
  display: grid;
  place-items: center;
  /* r3 ring extends -28% beyond the orb; clear it so the breathing rings
     never overlap the tag/status labels below. */
  margin-bottom: clamp(42px, 5vw, 60px);
}

.cxp-reception .rcp-orb-ring {
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 34%, #fff);
  animation: rcpRingBreathe 2.4706s ease-in-out infinite;
}
.cxp-reception .rcp-orb-ring.r2 {
  inset: -14%;
  border-color: color-mix(in srgb, var(--rcp-sand) 22%, #fff);
  animation-delay: 0.3333s;
}
.cxp-reception .rcp-orb-ring.r3 {
  inset: -28%;
  border-color: color-mix(in srgb, var(--rcp-sand) 12%, #fff);
  animation-delay: 0.6667s;
}

@keyframes rcpRingBreathe {
  0%, 100% { transform: scale(1); opacity: 0.85; }
  50% { transform: scale(1.045); opacity: 1; }
}

/* faster, brighter rings while a call is live */
.cxp-reception .rcp-orb.is-talking .rcp-orb-ring {
  animation-duration: 1.2353s;
  border-color: color-mix(in srgb, var(--rcp-sand) 48%, #fff);
}
.cxp-reception .rcp-orb.is-talking .rcp-orb-ring.r2 {
  border-color: color-mix(in srgb, var(--rcp-sand) 32%, #fff);
}
.cxp-reception .rcp-orb.is-talking .rcp-orb-ring.r3 {
  border-color: color-mix(in srgb, var(--rcp-sand) 18%, #fff);
}

.cxp-reception .rcp-orb-core {
  position: relative;
  width: 68%;
  aspect-ratio: 1;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background:
    radial-gradient(120% 120% at 30% 22%, #ffffff 0%, transparent 42%),
    linear-gradient(150deg, var(--rcp-sand-lite) 0%, var(--rcp-sand) 46%, var(--indigo) 120%);
  box-shadow:
    0 24px 48px -20px rgba(61, 99, 164, 0.65),
    0 0 0 6px color-mix(in srgb, var(--rcp-sand) 10%, #fff);
  overflow: hidden;
}
/* slow internal light drift so the core feels alive even at rest */
.cxp-reception .rcp-orb-core::before {
  content: "";
  position: absolute;
  inset: -30%;
  background:
    radial-gradient(40% 40% at 66% 66%, rgba(255, 255, 255, 0.35), transparent 70%),
    radial-gradient(46% 46% at 30% 74%, rgba(59, 79, 224, 0.35), transparent 72%);
  animation: rcpCoreDrift 4.1176s ease-in-out infinite alternate;
}

@keyframes rcpCoreDrift {
  from { transform: rotate(0deg) scale(1); }
  to { transform: rotate(28deg) scale(1.08); }
}

/* the voice — equalizer bars */
.cxp-reception .rcp-wave {
  position: relative;
  display: flex;
  align-items: center;
  gap: 4px;
  height: 34px;
}
.cxp-reception .rcp-wave i {
  width: 4px;
  height: 10px;
  border-radius: 3px;
  background: rgba(255, 255, 255, 0.92);
  animation: rcpWave 1s ease-in-out infinite;
}
.cxp-reception .rcp-wave i:nth-child(1) { animation-delay: 0s; }
.cxp-reception .rcp-wave i:nth-child(2) { animation-delay: 0.14s; }
.cxp-reception .rcp-wave i:nth-child(3) { animation-delay: 0.1867s; }
.cxp-reception .rcp-wave i:nth-child(4) { animation-delay: 0.28s; }
.cxp-reception .rcp-wave i:nth-child(5) { animation-delay: 0.3733s; }
.cxp-reception .rcp-wave i:nth-child(6) { animation-delay: 0.4667s; }
.cxp-reception .rcp-wave i:nth-child(7) { animation-delay: 0.56s; }

@keyframes rcpWave {
  0%, 100% { transform: scaleY(0.55); }
  50% { transform: scaleY(1); }
}

/* the voice leans in while talking */
.cxp-reception .rcp-orb.is-talking .rcp-wave i {
  animation-duration: 0.5667s;
}
.cxp-reception .rcp-wave i:nth-child(2),
.cxp-reception .rcp-wave i:nth-child(6) { height: 18px; }
.cxp-reception .rcp-wave i:nth-child(3),
.cxp-reception .rcp-wave i:nth-child(5) { height: 26px; }
.cxp-reception .rcp-wave i:nth-child(4) { height: 32px; }

.cxp-reception .rcp-desk-tag {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-sand-deep);
}

.cxp-reception .rcp-desk-status {
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
  min-height: 1.5em;
}
.cxp-reception .rcp-desk-status.is-swap {
  animation: rcpSwap 0.3s ease;
}

@keyframes rcpSwap {
  from { opacity: 0; transform: translateY(5px); }
  to { opacity: 1; transform: translateY(0); }
}

.cxp-reception .rcp-desk-foot {
  font-size: 12px;
  color: var(--rcp-faint);
}

/* --- the live call ticket ------------------------------------ */
.cxp-reception .rcp-ticket {
  display: flex;
  flex-direction: column;
  min-width: 0;
  padding: 16px 18px;
  border-radius: var(--r-soft);
  background: #fff;
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 22px 44px -28px rgba(11, 16, 32, 0.42);
}

.cxp-reception .rcp-ticket-head {
  display: grid;
  gap: 2px;
  padding-bottom: 12px;
  border-bottom: 1px dashed var(--rcp-hair-2);
  margin-bottom: 12px;
}
.cxp-reception .rcp-ticket-head b {
  font-size: 16.5px;
  font-weight: 600;
  letter-spacing: -0.015em;
  color: var(--ink);
}
.cxp-reception .rcp-ticket-head i {
  font-style: normal;
  font-size: 12.5px;
  color: var(--rcp-faint);
}

.cxp-reception .rcp-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.cxp-reception .rcp-step {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  font-weight: 600;
  color: var(--rcp-faint);
  transition: color 0.3s;
}
.cxp-reception .rcp-step i {
  flex: 0 0 auto;
  width: 17px;
  height: 17px;
  border-radius: 50%;
  border: 1.5px solid var(--rcp-hair-2);
  background: #fff;
  position: relative;
  transition: border-color 0.3s, background 0.3s;
}
/* the check, drawn in */
.cxp-reception .rcp-step i::after {
  content: "";
  position: absolute;
  left: 4.5px;
  top: 3px;
  width: 5px;
  height: 8px;
  border-right: 2px solid #fff;
  border-bottom: 2px solid #fff;
  transform: rotate(42deg) scale(0);
  transform-origin: center;
  transition: transform 0.25s cubic-bezier(0.2, 1.4, 0.5, 1);
}

.cxp-reception .rcp-step.is-done {
  color: var(--ink-70);
}
.cxp-reception .rcp-step.is-done i {
  border-color: var(--rcp-sand);
  background: linear-gradient(140deg, var(--rcp-sand), var(--rcp-sand-deep));
}
.cxp-reception .rcp-step.is-done i::after {
  transform: rotate(42deg) scale(1);
}

/* the checking-right-now shimmer */
.cxp-reception .rcp-step.is-doing {
  color: var(--rcp-sand-deep);
}
.cxp-reception .rcp-step.is-doing i {
  border-color: var(--rcp-sand);
  animation: rcpStepPulse 0.6s ease-in-out infinite;
}

@keyframes rcpStepPulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(90, 130, 194, 0.35); }
  50% { box-shadow: 0 0 0 5px rgba(90, 130, 194, 0); }
}

/* the outcome row lands heavier */
.cxp-reception .rcp-step--result {
  margin-top: 3px;
  padding-top: 12px;
  border-top: 1px dashed var(--rcp-hair-2);
  font-weight: 600;
}
.cxp-reception .rcp-step--result.is-done {
  color: var(--ink);
}
.cxp-reception .rcp-step--result.is-done i {
  border-color: var(--mint);
  background: linear-gradient(140deg, var(--mint), #12996f);
}

.cxp-reception .rcp-ticket-foot {
  margin-top: auto;
  padding-top: 14px;
  font-size: 11.5px;
  color: var(--rcp-faint);
  display: inline-flex;
  align-items: center;
  gap: 7px;
}
.cxp-reception .rcp-ticket-foot::before {
  content: "";
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--rcp-sand-lite);
  animation: rcpLiveDot 1.4118s ease-out infinite;
}

/* ============================================================
   THE FLOOR BOARD
   ============================================================ */

.cxp-reception .rcp-board {
  position: relative;
  margin-top: 16px;
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: clamp(14px, 2.6vw, 30px);
  padding: 16px clamp(18px, 2.6vw, 28px);
  border-radius: var(--r-soft);
  background: rgba(255, 255, 255, 0.78);
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 24px 54px -38px rgba(35, 55, 110, 0.45);
  -webkit-backdrop-filter: blur(8px);
  backdrop-filter: blur(8px);
}

.cxp-reception .rcp-board-tag {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-faint);
}
.cxp-reception .rcp-board-tag i {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--mint);
  animation: rcpLiveDot 1.2941s ease-out infinite;
}

.cxp-reception .rcp-tallies {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: clamp(16px, 2.4vw, 34px);
}

.cxp-reception .rcp-tally {
  display: flex;
  align-items: baseline;
  gap: 8px;
}
.cxp-reception .rcp-tally b {
  font-size: clamp(1.35rem, 2vw, 1.7rem);
  font-weight: 600;
  letter-spacing: -0.03em;
  color: var(--ink);
  font-variant-numeric: tabular-nums;
  display: inline-block;
}
.cxp-reception .rcp-tally b.is-tick {
  animation: rcpTick 0.3333s cubic-bezier(0.2, 1.3, 0.4, 1);
}

@keyframes rcpTick {
  0% { transform: translateY(6px) scale(0.94); color: var(--rcp-sand-deep); }
  100% { transform: translateY(0) scale(1); }
}

.cxp-reception .rcp-tally span {
  font-size: 12px;
  color: var(--rcp-faint);
  white-space: nowrap;
}

.cxp-reception .rcp-tray {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-left: auto;
  min-width: 0;
}

.cxp-reception .rcp-tray-chip {
  font-size: 12px;
  font-weight: 600;
  color: var(--rcp-sand-deep);
  padding: 6px 12px;
  border-radius: var(--r-pill);
  background: color-mix(in srgb, var(--rcp-sand) 7%, #fff);
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 22%, #fff);
  white-space: nowrap;
  transition: opacity 0.5s, transform 0.5s;
}
.cxp-reception .rcp-tray-chip.is-new {
  animation: rcpChipLand 0.3667s cubic-bezier(0.2, 1.3, 0.4, 1);
}

@keyframes rcpChipLand {
  0% { opacity: 0; transform: translateY(8px) scale(0.92); }
  100% { opacity: 1; transform: translateY(0) scale(1); }
}

/* ============================================================
   2 · LISTEN IN — the typed transcript
   ============================================================ */

.cxp-reception .rcp-listen {
  position: relative;
  padding: clamp(88px, 11vw, 148px) 0;
  background: linear-gradient(180deg, #eef2fb 0%, #ffffff 26%, #ffffff 100%);
}

.cxp-reception .rcp-listen-head {
  max-width: 46rem;
  margin-bottom: clamp(40px, 5vw, 64px);
}
.cxp-reception .rcp-listen-head h2 {
  font-size: clamp(1.8rem, 3.4vw, 2.6rem);
  line-height: 1.12;
  letter-spacing: -0.028em;
  font-weight: 600;
  margin: 0 0 14px;
  text-wrap: balance;
}
.cxp-reception .rcp-listen-head p {
  font-size: 1.06rem;
  line-height: 1.66;
  color: var(--ink-70);
  margin: 0;
  max-width: 56ch;
}

.cxp-reception .rcp-listen-body {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr);
  gap: clamp(24px, 4vw, 56px);
  align-items: start;
}

/* --- the call frame ------------------------------------------ */
.cxp-reception .rcp-phone {
  position: relative;
  border-radius: var(--r-xl);
  background: linear-gradient(180deg, #fff, var(--rcp-paper));
  border: 1px solid var(--rcp-hair);
  box-shadow:
    0 44px 90px -50px rgba(35, 55, 110, 0.45),
    0 2px 0 0 #fff inset;
  padding: clamp(18px, 2.6vw, 28px) clamp(18px, 3vw, 34px) clamp(20px, 2.8vw, 30px);
  display: grid;
  gap: 14px;
}

.cxp-reception .rcp-phone-top {
  display: flex;
  align-items: center;
  gap: 10px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--rcp-hair);
  margin-bottom: 4px;
}
.cxp-reception .rcp-phone-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--mint);
  animation: rcpLiveDot 1.2941s ease-out infinite;
}
.cxp-reception .rcp-phone-top b {
  font-size: 13.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.cxp-reception .rcp-phone-top i {
  font-style: normal;
  margin-left: auto;
  font-size: 12px;
  color: var(--rcp-faint);
  font-variant-numeric: tabular-nums;
}

.cxp-reception .rcp-t-line {
  position: relative;
  display: flex;
  gap: 12px;
  align-items: flex-start;
  max-width: 92%;
  transition: opacity 0.35s, transform 0.35s;
}
.cxp-reception .rcp-t-line--patient {
  margin-left: auto;
  flex-direction: row-reverse;
}

/* JS-driven typing: lines dim out, then come back one at a time */
.cxp-reception .rcp-phone.is-typing .rcp-t-line {
  opacity: 0.14;
  transform: translateY(4px);
}
.cxp-reception .rcp-phone.is-typing .rcp-t-line.is-on {
  opacity: 1;
  transform: translateY(0);
}
.cxp-reception .rcp-phone.is-typing .rcp-t-result {
  opacity: 0;
  transform: translateY(8px) scale(0.98);
}
.cxp-reception .rcp-phone.is-typing .rcp-t-result.is-on {
  opacity: 1;
  transform: translateY(0) scale(1);
}

.cxp-reception .rcp-t-who {
  flex: 0 0 auto;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 5px 9px;
  border-radius: var(--r-pill);
  margin-top: 3px;
}
.cxp-reception .rcp-t-line--ai .rcp-t-who {
  color: #fff;
  background: linear-gradient(140deg, var(--rcp-sand), var(--rcp-sand-deep));
  box-shadow: 0 8px 18px -10px rgba(61, 99, 164, 0.7);
}
.cxp-reception .rcp-t-line--patient .rcp-t-who {
  color: var(--ink-60);
  background: var(--rcp-paper);
  border: 1px solid var(--rcp-hair);
}

.cxp-reception .rcp-t-line p {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.6;
  color: var(--ink-70);
  padding: 11px 16px;
  border-radius: 16px;
  min-height: 1em;
}
.cxp-reception .rcp-t-line--ai p {
  background: color-mix(in srgb, var(--rcp-sand) 8%, #fff);
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 18%, #fff);
  border-top-left-radius: 5px;
  color: var(--ink);
}
.cxp-reception .rcp-t-line--patient p {
  background: #fff;
  border: 1px solid var(--rcp-hair);
  border-top-right-radius: 5px;
}

/* blinking caret on the line being typed */
.cxp-reception .rcp-t-line.is-typing-now p::after {
  content: "";
  display: inline-block;
  width: 2px;
  height: 1em;
  margin-left: 2px;
  vertical-align: -0.15em;
  background: var(--rcp-sand-deep);
  animation: rcpCaret 0.5333s step-end infinite;
}

@keyframes rcpCaret {
  0%, 100% { opacity: 1; }
  50% { opacity: 0; }
}

/* the annotation anchors — small numbered pips on marked AI lines */
.cxp-reception .rcp-t-line[data-rcp-mark]::before {
  content: attr(data-rcp-mark);
  position: absolute;
  left: -13px;
  top: 8px;
  width: 20px;
  height: 20px;
  display: grid;
  place-items: center;
  font-size: 10.5px;
  font-weight: 700;
  color: var(--rcp-sand-deep);
  background: #fff;
  border: 1.5px solid color-mix(in srgb, var(--rcp-sand) 38%, #fff);
  border-radius: 50%;
  box-shadow: 0 6px 14px -8px rgba(61, 99, 164, 0.5);
  z-index: 1;
}

.cxp-reception .rcp-t-result {
  margin-top: 6px;
  display: grid;
  gap: 3px;
  justify-items: center;
  text-align: center;
  padding: 15px 18px;
  border-radius: var(--r-mid);
  background: linear-gradient(140deg, rgba(25, 184, 134, 0.09), rgba(90, 130, 194, 0.07));
  border: 1px solid rgba(25, 184, 134, 0.3);
  transition: opacity 0.45s, transform 0.45s cubic-bezier(0.2, 1.3, 0.4, 1);
}
.cxp-reception .rcp-t-result b {
  font-size: 15.5px;
  font-weight: 600;
  letter-spacing: -0.015em;
  color: #0e7d5c;
}
.cxp-reception .rcp-t-result i {
  font-style: normal;
  font-size: 12px;
  color: var(--rcp-faint);
}

/* --- the annotations ------------------------------------------ */
.cxp-reception .rcp-notes {
  display: grid;
  gap: 14px;
  position: sticky;
  top: 110px;
}

.cxp-reception .rcp-note {
  position: relative;
  padding: 18px 20px 18px 56px;
  border-radius: var(--r-soft);
  background: #fff;
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 18px 40px -30px rgba(11, 16, 32, 0.4);
}
.cxp-reception .rcp-note-mark {
  position: absolute;
  left: 18px;
  top: 19px;
  width: 24px;
  height: 24px;
  display: grid;
  place-items: center;
  font-size: 12px;
  font-weight: 700;
  color: #fff;
  background: linear-gradient(140deg, var(--rcp-sand), var(--rcp-sand-deep));
  border-radius: 50%;
  box-shadow: 0 8px 16px -8px rgba(61, 99, 164, 0.7);
}
.cxp-reception .rcp-note b {
  display: block;
  font-size: 14.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
  margin-bottom: 4px;
}
.cxp-reception .rcp-note p {
  margin: 0;
  font-size: 13.5px;
  line-height: 1.6;
  color: var(--rcp-dim);
}

/* ============================================================
   3 · BOTH DIRECTIONS — inbound / outbound
   ============================================================ */

.cxp-reception .rcp-split {
  position: relative;
  padding: clamp(88px, 11vw, 148px) 0;
  background:
    radial-gradient(70% 55% at 82% 0%, rgba(90, 130, 194, 0.07), transparent 62%),
    linear-gradient(180deg, #ffffff, #f6f8fd);
}

.cxp-reception .rcp-split-head {
  max-width: 46rem;
  margin-bottom: clamp(38px, 5vw, 60px);
}
.cxp-reception .rcp-split-head h2 {
  font-size: clamp(1.8rem, 3.4vw, 2.6rem);
  line-height: 1.12;
  letter-spacing: -0.028em;
  font-weight: 600;
  margin: 0 0 14px;
  text-wrap: balance;
}
.cxp-reception .rcp-split-head p {
  font-size: 1.06rem;
  line-height: 1.66;
  color: var(--ink-70);
  margin: 0;
  max-width: 58ch;
}

.cxp-reception .rcp-split-cols {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: clamp(16px, 2.6vw, 28px);
  align-items: stretch;
}

.cxp-reception .rcp-dir {
  position: relative;
  display: flex;
  flex-direction: column;
  padding: clamp(22px, 3vw, 32px);
  border-radius: var(--r-xl);
  background: linear-gradient(180deg, color-mix(in srgb, var(--rcp-sand) 9%, #fff), color-mix(in srgb, var(--rcp-sand) 4%, #fff));
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 22%, #fff);
  box-shadow: 0 30px 66px -44px rgba(35, 55, 110, 0.5);
  overflow: hidden;
}
.cxp-reception .rcp-dir::before {
  content: "";
  position: absolute;
  inset: 0 0 auto 0;
  height: 3px;
  background: linear-gradient(90deg, var(--rcp-sand), var(--indigo));
  opacity: 0.65;
}

.cxp-reception .rcp-dir--out {
  background: #fff;
  border-color: var(--rcp-hair);
}
.cxp-reception .rcp-dir--out::before {
  background: linear-gradient(90deg, var(--indigo), var(--rcp-sand-lite));
}

.cxp-reception .rcp-dir-tag {
  display: inline-block;
  width: max-content;
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-sand-deep);
  padding: 7px 13px;
  border-radius: var(--r-pill);
  background: #fff;
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 26%, #fff);
  margin-bottom: 20px;
}
.cxp-reception .rcp-dir--out .rcp-dir-tag {
  background: color-mix(in srgb, var(--rcp-sand) 6%, #fff);
}

.cxp-reception .rcp-dir ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}
.cxp-reception .rcp-dir ul li {
  position: relative;
  padding-left: 28px;
  font-size: 14.5px;
  line-height: 1.55;
  color: var(--ink-70);
}
.cxp-reception .rcp-dir ul li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 3px;
  width: 17px;
  height: 17px;
  border-radius: 50%;
  background:
    linear-gradient(140deg, var(--rcp-sand), var(--rcp-sand-deep));
  -webkit-mask:
    radial-gradient(circle, #000 100%, transparent 0);
  mask:
    radial-gradient(circle, #000 100%, transparent 0);
}
.cxp-reception .rcp-dir ul li::after {
  content: "";
  position: absolute;
  left: 5.5px;
  top: 6.5px;
  width: 5px;
  height: 8px;
  border-right: 2px solid #fff;
  border-bottom: 2px solid #fff;
  transform: rotate(42deg);
}

.cxp-reception .rcp-dir-note {
  margin: 0 0 18px;
  font-size: 14.5px;
  line-height: 1.6;
  color: var(--ink-70);
  max-width: 44ch;
}

/* --- the call-back worklist ----------------------------------- */
.cxp-reception .rcp-worklist {
  display: grid;
  gap: 10px;
  margin-top: auto;
}

.cxp-reception .rcp-work {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 13px 16px;
  border-radius: var(--r-mid);
  background: var(--rcp-paper);
  border: 1px solid var(--rcp-hair);
  transition: border-color 0.3s, background 0.3s, box-shadow 0.3s;
}

.cxp-reception .rcp-work-meta {
  display: grid;
  gap: 1px;
  min-width: 0;
}
.cxp-reception .rcp-work-meta b {
  font-size: 13.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.cxp-reception .rcp-work-meta i {
  font-style: normal;
  font-size: 11.5px;
  color: var(--rcp-faint);
}

.cxp-reception .rcp-work-state {
  margin-left: auto;
  flex: 0 0 auto;
  font-size: 11.5px;
  font-weight: 600;
  color: var(--rcp-faint);
  padding: 5px 11px;
  border-radius: var(--r-pill);
  background: #fff;
  border: 1px solid var(--rcp-hair);
  transition: color 0.3s, background 0.3s, border-color 0.3s;
  font-variant-numeric: tabular-nums;
}

.cxp-reception .rcp-work.is-done {
  border-color: rgba(25, 184, 134, 0.28);
  background: rgba(25, 184, 134, 0.05);
}
.cxp-reception .rcp-work.is-done .rcp-work-state {
  color: #0e7d5c;
  background: rgba(25, 184, 134, 0.09);
  border-color: rgba(25, 184, 134, 0.26);
}

.cxp-reception .rcp-work.is-dialing {
  border-color: color-mix(in srgb, var(--rcp-sand) 40%, #fff);
  background: color-mix(in srgb, var(--rcp-sand) 6%, #fff);
  box-shadow: 0 14px 28px -20px rgba(61, 99, 164, 0.55);
}
.cxp-reception .rcp-work.is-dialing .rcp-work-state {
  color: var(--rcp-sand-deep);
  background: #fff;
  border-color: color-mix(in srgb, var(--rcp-sand) 30%, #fff);
  animation: rcpDialing 0.7333s ease-in-out infinite;
}

@keyframes rcpDialing {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.55; }
}

/* ============================================================
   4 · THE HONESTY CONTRACT
   ============================================================ */

.cxp-reception .rcp-trust {
  position: relative;
  padding: clamp(88px, 11vw, 148px) 0;
  background:
    radial-gradient(72% 60% at 18% 8%, rgba(90, 130, 194, 0.1), transparent 62%),
    linear-gradient(180deg, #f6f8fd, #eef2fb 60%, #f6f8fd);
}
.cxp-reception .rcp-trust::before,
.cxp-reception .rcp-trust::after {
  content: "";
  position: absolute;
  left: 50%;
  width: min(1240px, 94vw);
  height: 1px;
  transform: translateX(-50%);
  background: linear-gradient(90deg, transparent, rgba(90, 130, 194, 0.28), transparent);
}
.cxp-reception .rcp-trust::before { top: 0; }
.cxp-reception .rcp-trust::after { bottom: 0; }

.cxp-reception .rcp-trust-inner {
  display: grid;
  grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr);
  gap: clamp(28px, 5vw, 72px);
  align-items: center;
  margin-bottom: clamp(44px, 6vw, 72px);
}

.cxp-reception .rcp-trust-copy h2 {
  font-size: clamp(1.8rem, 3.4vw, 2.6rem);
  line-height: 1.12;
  letter-spacing: -0.028em;
  font-weight: 600;
  margin: 0 0 16px;
  max-width: 22ch;
  text-wrap: balance;
}
.cxp-reception .rcp-trust-copy p {
  font-size: 1.06rem;
  line-height: 1.68;
  color: var(--ink-70);
  margin: 0;
  max-width: 56ch;
}

/* --- the handoff, as the staffer sees it ----------------------- */
.cxp-reception .rcp-handoff {
  position: relative;
  display: grid;
  gap: 10px;
  padding: 20px 22px;
  border-radius: var(--r-xl);
  background: #fff;
  border: 1px solid var(--rcp-hair);
  box-shadow:
    0 40px 80px -48px rgba(35, 55, 110, 0.5),
    0 2px 0 0 #fff inset;
}
/* the "arriving call" edge light */
.cxp-reception .rcp-handoff::before {
  content: "";
  position: absolute;
  left: -1px;
  top: 18%;
  bottom: 18%;
  width: 3px;
  border-radius: 3px;
  background: linear-gradient(180deg, var(--rcp-sand), var(--indigo));
  animation: rcpEdge 1.5294s ease-in-out infinite alternate;
}

@keyframes rcpEdge {
  from { opacity: 0.5; }
  to { opacity: 1; }
}

.cxp-reception .rcp-handoff-top {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  font-size: 12.5px;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--rcp-sand-deep);
}
.cxp-reception .rcp-handoff-top .dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--mint);
  animation: rcpLiveDot 1.2941s ease-out infinite;
}

.cxp-reception .rcp-handoff-card {
  display: grid;
  gap: 2px;
  padding: 13px 16px;
  border-radius: var(--r-mid);
  background: color-mix(in srgb, var(--rcp-sand) 6%, #fff);
  border: 1px solid color-mix(in srgb, var(--rcp-sand) 20%, #fff);
}
.cxp-reception .rcp-handoff-card b {
  font-size: 14.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.cxp-reception .rcp-handoff-card i {
  font-style: normal;
  font-size: 12.5px;
  color: var(--rcp-dim);
}
.cxp-reception .rcp-handoff-card--t {
  background: #fff;
  border-style: dashed;
}

.cxp-reception .rcp-handoff-foot {
  font-size: 12px;
  color: var(--rcp-faint);
  text-align: right;
}

/* --- the four promises ----------------------------------------- */
.cxp-reception .rcp-trust-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: clamp(14px, 2vw, 22px);
}

.cxp-reception .rcp-trust-item {
  position: relative;
  display: grid;
  gap: 7px;
  align-content: start;
  padding: 22px 20px;
  border-radius: var(--r-soft);
  background: rgba(255, 255, 255, 0.85);
  border: 1px solid var(--rcp-hair);
  box-shadow: 0 20px 44px -34px rgba(11, 16, 32, 0.45);
  transition: transform 0.25s, box-shadow 0.25s, border-color 0.25s;
}
.cxp-reception .rcp-trust-item:hover {
  transform: translateY(-3px);
  border-color: color-mix(in srgb, var(--rcp-sand) 30%, #fff);
  box-shadow: 0 26px 52px -32px rgba(61, 99, 164, 0.5);
}
.cxp-reception .rcp-trust-item i {
  width: 30px;
  height: 30px;
  border-radius: 10px;
  background:
    radial-gradient(120% 120% at 30% 25%, rgba(255, 255, 255, 0.55) 0%, transparent 45%),
    linear-gradient(150deg, var(--rcp-sand-lite), var(--rcp-sand-deep));
  box-shadow: 0 10px 20px -10px rgba(61, 99, 164, 0.7);
  position: relative;
  margin-bottom: 4px;
}
.cxp-reception .rcp-trust-item i::after {
  content: "";
  position: absolute;
  left: 10px;
  top: 8px;
  width: 6px;
  height: 10px;
  border-right: 2px solid #fff;
  border-bottom: 2px solid #fff;
  transform: rotate(42deg);
}
.cxp-reception .rcp-trust-item b {
  font-size: 14.5px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--ink);
}
.cxp-reception .rcp-trust-item span {
  font-size: 13px;
  line-height: 1.58;
  color: var(--rcp-dim);
}

/* ============================================================
   5 · CLOSE
   ============================================================ */

.cxp-reception .rcp-close {
  position: relative;
  padding: clamp(96px, 12vw, 160px) 0 clamp(100px, 12vw, 150px);
  background:
    radial-gradient(66% 60% at 50% 100%, rgba(90, 130, 194, 0.13), transparent 66%),
    linear-gradient(180deg, #f6f8fd, #ffffff);
  overflow: hidden;
}
.cxp-reception .rcp-close::before {
  content: "";
  position: absolute;
  inset: auto 0 -40% 0;
  height: 70%;
  background: radial-gradient(50% 60% at 50% 100%, rgba(59, 79, 224, 0.08), transparent 70%);
  pointer-events: none;
}

.cxp-reception .rcp-close-inner {
  position: relative;
  text-align: center;
  max-width: 46rem;
  margin-inline: auto;
}

.cxp-reception .rcp-close h2 {
  font-size: clamp(2.1rem, 4.4vw, 3.2rem);
  line-height: 1.06;
  letter-spacing: -0.032em;
  font-weight: 600;
  margin: 24px 0 0;
  text-wrap: balance;
}
.cxp-reception .rcp-close p {
  font-size: 1.08rem;
  line-height: 1.66;
  color: var(--ink-70);
  margin: 16px auto 0;
  max-width: 48ch;
}
.cxp-reception .rcp-close .rcp-cta-row {
  margin-top: 32px;
}

.cxp-reception .rcp-siblings {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-wrap: wrap;
  gap: 10px 22px;
  margin-top: clamp(44px, 5vw, 60px);
  padding-top: 26px;
  border-top: 1px solid var(--rcp-hair);
}
.cxp-reception .rcp-siblings-label {
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--rcp-faint);
}
.cxp-reception .rcp-siblings a {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--rcp-sand-deep);
  transition: color 0.18s;
}
.cxp-reception .rcp-siblings a:hover {
  color: var(--indigo);
}
.cxp-reception .rcp-siblings a .arrow {
  transition: transform 0.22s;
}
.cxp-reception .rcp-siblings a:hover .arrow {
  transform: translateX(3px);
}

/* ============================================================
   RESPONSIVE
   ============================================================ */

@media (max-width: 1020px) {
  .cxp-reception .rcp-stage {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  }
  .cxp-reception .rcp-desk {
    order: -1;
    grid-column: 1 / -1;
    padding-bottom: 4px;
  }
  .cxp-reception .rcp-trust-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .cxp-reception .rcp-listen-body {
    grid-template-columns: 1fr;
  }
  .cxp-reception .rcp-notes {
    position: static;
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (max-width: 720px) {
  .cxp-reception .rcp-stage {
    grid-template-columns: 1fr;
    padding: 18px 16px;
  }
  .cxp-reception .rcp-call.is-live {
    transform: none;
  }
  .cxp-reception .rcp-board {
    align-items: flex-start;
    flex-direction: column;
    gap: 14px;
  }
  .cxp-reception .rcp-tray {
    margin-left: 0;
  }
  .cxp-reception .rcp-tray-chip:nth-child(n + 3) {
    display: none;
  }
  .cxp-reception .rcp-split-cols {
    grid-template-columns: 1fr;
  }
  .cxp-reception .rcp-trust-inner {
    grid-template-columns: 1fr;
  }
  .cxp-reception .rcp-trust-grid {
    grid-template-columns: 1fr;
  }
  .cxp-reception .rcp-notes {
    grid-template-columns: 1fr;
  }
  .cxp-reception .rcp-t-line {
    max-width: 100%;
  }
  .cxp-reception .rcp-t-line[data-rcp-mark]::before {
    left: -8px;
  }
  .cxp-reception .rcp-chips {
    gap: 10px;
  }
  .cxp-reception .rcp-chip {
    width: 100%;
    max-width: 420px;
  }
}

/* ============================================================
   REDUCED MOTION / PHONE FREEZE — this file ships no prior
   prefers-reduced-motion block, so this is the first one. The
   resting (no-JS) markup is already the complete composed scene
   (one call live, ticket checked, board counted); we only need to
   stop the choreography and make sure nothing that depends on a
   JS-toggled class (the typed transcript reveal, the caret) is
   left invisible if that JS state is present without motion.
   ============================================================ */
@media (prefers-reduced-motion: reduce), (max-width: 700px) {
  .cxp-reception *,
  .cxp-reception *::before,
  .cxp-reception *::after {
    animation: none !important;
    transition: none !important;
  }
  /* the typed-transcript reveal dims all but the "current" line via a
     JS-toggled class — force every line/result fully visible so a
     frozen scene never reads as half-erased */
  .cxp-reception .rcp-phone.is-typing .rcp-t-line,
  .cxp-reception .rcp-phone.is-typing .rcp-t-result {
    opacity: 1 !important;
    transform: none !important;
  }
  /* the blinking type caret is a purely decorative transient indicator */
  .cxp-reception .rcp-t-line.is-typing-now p::after {
    display: none;
  }
}